OpenArrow

Legal

Terms of Use

Last updated: 24 June 2026

1. Agreement to These Terms

These Terms of Use (“Terms”) govern your access to and use of the OpenArrow platform, website at openarrow.ai, application programming interfaces, in-product chat, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Service Description

OpenArrow is an AI-native technology platform for structured products pricing, derivatives analytics, scenario and risk analysis, and the generation of indicative term sheets and documentation. The Service uses deterministic quantitative models combined with language-model interfaces to produce computational outputs for professional workflow use.

3. Important Disclaimer — Not Investment Advice

OpenArrow is a technology provider, not an investment adviser, research analyst, broker, dealer, or distributor of financial products.

We are not registered with the Securities and Exchange Board of India (SEBI) as an investment adviser under the SEBI (Investment Advisers) Regulations, 2013, nor as a research analyst under the SEBI (Research Analysts) Regulations, 2014. We do not provide investment recommendations, personalised advice, or solicitations of any kind.

All outputs from the Service — including but not limited to indicative pricing, Greeks, scenario tables, payoff curves, risk metrics, and PRIIPs key-information-document drafts — are computational, analytical, and indicative only. They are intended for professional users to inform their own internal workflows, structuring decisions, and product design. They are not:

  • An offer, solicitation, or recommendation to buy or sell any security;
  • A binding quote, term sheet, or final price for any product;
  • A substitute for your own due diligence, model validation, or independent verification;
  • Approved by, endorsed by, or representative of the views of any issuing institution.

Final terms of any financial product always come from the issuing institution. You are solely responsible for any decisions, transactions, recommendations to your own clients, or representations to third parties based on outputs from the Service.

4. No Warranty of Accuracy

The Service is provided on an “as-is” and “as-available” basis. While we use established quantitative models and live or recent market data, we make no warranty, express or implied, that outputs are accurate, complete, error-free, suitable for any particular purpose, or free from defects or omissions. Market data may be delayed, incomplete, or contain errors. Models are simplifications of reality and may not reflect market conditions, structural risks, liquidity, or counterparty exposure. You must independently verify any number before relying on it in a transaction, client communication, regulatory filing, or business decision.

5. Eligibility — Professional Users Only

The Service is intended exclusively for use by regulated financial institutions, asset management companies, private banks, wealth desks, fintech platforms, and the professionals employed by them. By using the Service, you represent and warrant that:
  • You are using the Service in a professional or institutional capacity;
  • You are at least 18 years old and have authority to bind your organisation;
  • You will not use the Service to make investment decisions on behalf of unsophisticated retail investors except in the proper exercise of your own regulatory permissions;
  • Your use of the Service complies with all laws and regulations applicable to you, including those of SEBI, RBI, IRDAI, and any other relevant authority.

The Service is not intended for retail consumers, and we do not market, distribute, or recommend financial products to retail investors.

6. Accounts and Security

Accounts are provisioned by OpenArrow following a demo or sales process — we do not currently offer open self-service registration. You are responsible for safeguarding your account credentials, API keys, and any actions taken through your account. You must notify us immediately of any unauthorised use. We may suspend or terminate accounts that we reasonably believe are compromised, abused, or used in violation of these Terms.

7. Acceptable Use

You agree not to:
  • Reverse-engineer, decompile, or attempt to extract the source code, models, weights, or pricing methodology of the Service;
  • Resell, sublicense, white-label, or redistribute the Service or its outputs without our prior written agreement;
  • Use the Service to create a competing product or train a competing model;
  • Scrape, automate access, or exceed published rate limits in a manner that materially burdens our infrastructure;
  • Use the Service for any unlawful purpose, including market manipulation, fraud, money laundering, or financing of terrorism;
  • Misrepresent the source of outputs to your clients, regulators, or counterparties;
  • Probe, scan, or test the vulnerability of the Service without our explicit written permission.

8. Intellectual Property

We retain all right, title, and interest in and to the Service, including the platform, models, pricing engine, documentation, brand assets, and any improvements or derivative works. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to use the Service and its outputs for your internal business purposes. You retain ownership of inputs you submit (such as product specifications, market parameters, or prompt text), and grant us a licence to process them as needed to provide the Service.

9. Fees and Payment

Pricing for paid plans is communicated through your sales process or published on our site. Fees are non-refundable unless required by law or explicitly stated in a signed order form. Late payments may result in suspension of access. Where payment is processed through a third-party payment provider, their terms also apply to that transaction.

10. Limitation of Liability

To the maximum extent permitted by law:

  • OpenArrow shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of trading opportunity, market losses, reputational harm, or business interruption, even if advised of the possibility of such damages;
  • Our aggregate liability under or in connection with these Terms or the Service, for any cause whatsoever, shall not exceed the total fees you actually paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or ₹10,000, whichever is higher;
  • We are not liable for any losses arising from your reliance on outputs, market data inaccuracies, third-party services, force majeure events, or your own failure to verify, validate, or comply with applicable regulations.

This limitation applies regardless of the legal theory of the claim and is a fundamental basis of the bargain between us.

11. Indemnification

You agree to defend, indemnify, and hold harmless OpenArrow, its founders, affiliates, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right (including regulatory rules of SEBI, RBI, IRDAI, or equivalent authorities); (d) representations you make to your clients, regulators, or counterparties based on outputs from the Service; or (e) any transaction or recommendation you execute based on the Service.

12. Regulatory Compliance

You are solely responsible for ensuring that your use of the Service complies with all laws, regulations, licensing requirements, and professional standards applicable to your business in your jurisdiction. This includes, where relevant, registrations and codes of conduct prescribed by SEBI, RBI, IRDAI, PFRDA, and any other Indian or foreign regulator. OpenArrow makes no representation that use of the Service in your jurisdiction or for your specific use case is permitted or compliant.

13. Confidentiality

Each party may receive information from the other that is non-public and confidential. Each party agrees to use such information only to perform its obligations under these Terms, to protect it with the same care it uses for its own confidential information (and at least reasonable care), and not to disclose it to third parties except as required by law or as permitted under these Terms.

14. Service Availability and Modifications

We aim to maintain reliable Service availability, but we do not guarantee uninterrupted access. We may, at our discretion, modify, add, suspend, or discontinue any feature of the Service with reasonable notice where practicable. We are not liable for any loss arising from Service downtime, maintenance, scheduled updates, or third-party infrastructure failures. Enterprise-specific service-level commitments, if any, are set out in a separate signed agreement.

15. Termination

Either party may terminate these Terms or your account at any time, with or without cause, by providing written notice. We may suspend access immediately for any violation of these Terms, suspected security risk, or non-payment. On termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination — including Sections 3, 4, 8, 10, 11, 12, 17, and 18 — will continue to apply.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service, applicable law, or our business practices. Material changes will be communicated through the website or by notice to active users. The “Last updated” date above reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Mumbai, Maharashtra, India. The language of arbitration shall be English. Subject to the arbitration provision, the courts of Mumbai, Maharashtra shall have exclusive jurisdiction.

18. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any signed order form, constitute the entire agreement between you and OpenArrow.

Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

No agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

19. Contact

For questions about these Terms, please reach out through the “Contact Sales” form on our website. Enterprise clients with executed order forms or master services agreements should refer to the contact details set out in those documents.